I needed a new partial denture and wanted to save money. My last partial was done a little over ten years ago. I went directly to the lab my dentist used at that time as I was pleased with the work they did last time. This time, it has been a completely different story. For some reason, the plate is too short and it is sitting in the hole where my old tooth was. Whenever I chew, the fixture rocks back and forth. I’ve been back several times and nothing they have done so far fixes it. The last time, they told me not to come back. Is there any way for me to get my money back for this? I need to have it re-done somewhere else at this point.
The rocking back and forth you are experiencing with your denture, happens when there is a distorted framework. This is often the result of a poorly done impression. My guess is, because you went directly to a lab instead of through your dentist, that the lab technician is the one who made the impression.
Without an accurate impression, there is no way for them to make an accurate framework that will be steady and secure on your teeth. Unfortunately, while dentists have special training in how to do these impressions accurately, lab techs have no such training.
I don’t know if you were aware when you decided on this route, but it was illegal for the lab to deal with you directly, instead of working through your dentist. This is to protect you from the very situation you’ve found yourself in. The tech is in over his head and you are paying the price.
The first thing I would try is simply to ask for a full refund. He was supposed to deliver you a fully functional tooth option. He didn’t. Therefore, you deserve your money back!
If he gives you a hard time with the concept of a full refund, remind him that he broke the law and you will be contacting the authorities and will testify for the prosecution if need be. I’m fairly certain he’ll gladly give you that refund you want. I don’t know if he mentioned to you that it was illegal to skip the dentist or not. If he didn’t, that is even worse for him. He holds the greater responsibility for knowing the law in this case.
After you get this refund, make sure you do this safely through a dentist.
This blog is brought to you by Decatur, AL Dentists Drs. Drake and Wallace.