I’ve been using Smile Direct for a couple of months. When it was time to get my next aligners, I instead received a message saying they are no longer in business. I contacted them again asking about their lifetime guarantee but have not heard back. I’m not sure what to do. I was so excited to get my teeth straightened finally.
One month ago, Smile Direct Club announced it was closing up shop and have filed for bankruptcy. Here are the problems you are going to be facing with that.
1. They have said that their lifetime guarantee is now null and void.
2. They will not help anyone continue their treatments, nor will they advise you in any way.
3. Even though they are not honoring their guarantee or continuing treatments, they have the absolute gall to tell the poor patients they duped that they are still required to send in their payments if they were on a payment plan.
4. Because they filed for bankruptcy, anyone who wants a refund is going to have to get in line with all their other creditors. It will be very unlikely anyone will see their money.
While Smile Direct Club always had problems, they got away with it for a long time because they would squelch negative reviews. The only way an unsatisfied patient could get their money back was by signing a non-disclosure agreement and removing any negative reviews they may have left.
In June of 2023, a court ordered them to stop requiring the non-disclosure agreements. It only took three months before they ended up filing for bankruptcy. They tried to sell the business, but when there were no buyers the only option left was closing its doors.
Now you are left hanging. While there are other mail order orthodontic companies, I strongly recommend against them. They are going to have the same problems that Smile Direct did. There is no dentist overseeing your treatment. The problem with the human body (as well any human in general) is that it does not always follow directions. While the treatment plan is computer generated, the teeth don’t always cooperate. Being under the care of a dentist will catch that early and they will be able to get your treatment back on track before things go too far awry.
I would speak to a dentist and ask them about payment plans so you can finish out your treatment using Invisalign. I’m guessing you will find someone willing to help you.
One additional benefit you’ll find in using a true dentist is that the Invisalgn aligners can double as teeth whitening trays. You can ask your dentist to provide you with some professional teeth whitening gel. This will allow you to straighten and whiten your teeth at the same time, for less money than doing them separately.
This blog is brought to you by Decatur, AL Dentists Drs. Drake and Wallace.